If you have tried troubleshooting and still cannot connect your iPad to the internet, you will need to reset your iPad. Here’s how to do this:

    1. Open the Settings app.
    2. Tap General, located on the left hand side of the Settings menu.
    3. Tap Erase.
    4. Tap Erase All Content and Settings.
    5. Allow your iPad to reset.

    After your iPad has been reset:

    Once your iPad is reset, you will be prompted to set it up again. When following the prompts:

    1. Select your language and country (you must select the United States).
    2. Choose Set up Manually.
    3. Select a WiFi network (if you don’t have WiFi, scroll to the bottom of the list and tap Use Cellular Connection).
    4. Give the iPad a few minutes to activate and configure.
    5. The screen will say Remote Management. When this happens, tap Next in the upper right corner.
    6. You will see a message saying Installing Configuration from the NYC Department of Education.
    7. Allow 30-40 minutes for all applications to download and refresh.
    8. Test your internet connection by going to www.schools.nyc.gov.

    If you tried all of the above steps and your iPad still won't connect to the internet, 
    submit a ticket for technical support.