tech
  • The DOE IT Help Desk is available to assist with device or Internet support. Call 718-935-5100 and press 5 to reach a technology specialist, or visit the links below for assistance.

    Do you need a DOE device?

    Having problems and need technical support?

    Does your DOE-issued iPad need to be serviced?

    • See iPad Fixes for solutions to common problems or to submit a ticket to the Help Desk.

    Do you need help getting access to Internet service?

    Brush Up on Platforms and Tools 

    Familiarize yourself with the tools your child may need to use to access remote learning, interact with their teacher and class, and complete their assignments. Use the guides at the links below to learn more and prepare you and your child for successful remote learning:

    Set up Your Child's DOE Student Account

    • Learn how to set up your child's account and access the online tools available through TeachHub at DOE Student Accounts.

    Update Your Contact Information

    • Update your contact information in your NYC Student Account(Open external link), and confirm that your child’s school has your email address and phone number so that they can contact you with important updates. 
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